Course Aims

Enhance your knowledge and skills in managing challenging behaviours in the workplace and to adapt these skills into your working environment.  

Learning Outcomes

• Identify what types of violence and aggression are physical and non-physical forms. 
• Discuss the law in relation to dealing with challenging behaviours. 
• Identify the warning signs and the means by which violence or aggression can be anticipated. 
• Discuss the use of de-escalation techniques.  
• Discuss when and why de-briefing and incident reporting should occur.